SOS FAQ’s…
FAQs about BOOKING A VISIT
• How can I book a visit?
Booking Online
To book online, please visit https://www.owl-help.org.uk/visiting-sos and follow these easy steps:
1. Click the “Buy Single Visit Tickets”, “Book Season Ticket Visits” or “Buy Season Tickets” button on the page
2. On the next screen, “Tap To Select” the preferred date of your visit
3. On the next screen you will see the types of ticket available. Please enter your requirements in the “QTY” column of each, as applicable.
4. Before moving to the next screen, please consider ticking the Gift Aid box to the top left of your screen. the additional 10% donation does make a tremendous difference to us, and we thank you in advance for your consideration.
5. Before clicking the “Continue” button when your requirements are completed, please click the “I am a U.K. taxpayer and wish to add Gift Aid to my purchase” checkbox at the top left of your screen if you would like to include the 10% Gift Aid donation to the price shown. Please note that ‘gift aiding’ your purchase is not obligatory.
6. Click the “Continue” button at the end of Step 4 above when your requirements are completed.
7. The following screens will ask for your contact details and process your payment, and then issue your ticket and visitor information by email.
8 Please print your ticket to bring along when you visit or store it on your phone or tablet so the barcode can be read when you arrive.
Booking by Telephone
Please call 03456 807 897 / option 3 where one of our friendly staff will make your booking and send your ticket to you by mail or email. Please consider Gift Aiding your telephone booking.
Other Questions
I have a season ticket but there is a price coming up for my booked time slot?
Having selected the date of your visit, and the time of your visit on the following screen you will be taken to a “General Admittance” screen. Ignoring any prices shown there, enter the number/type of tickets you require in the slots provided and click the“Continue” button to take you to the next screen, “Shopping Basket”. Again ignoring any prices shown, enter your Membership Number in the Promotional Coupon box bottom left of the screen, then click the “Continue” button - this will take you to the ‘Your Details’ screen.
• What is ‘creating a wallet’?
Our online ticketing process uses 'Tyg Ticket' software, a secure system used by many of the UK’s leading visitor attractions to manage bookings and process payments. During our checkout process you will be asked if you wish to create a Tyg Wallet. This software ‘wallet’ means you can store your details & bookings for easy access and quick checkout for future purchases entirely securely, not just from our site but from the websites of any organisation or attraction you have visited which also uses the Tyg Ticket’ system. The wallet facility is optional and can be bypassed if you do not wish to set up an online account within the Tyg system. You can view the Tyg privacy policy of how your data is stored by visiting https://tygtickets.com/privacy-policy.
If you experience any problems or need further assistance please email us at suffolkowlhome@gmail.com or call us on 0345 680 7897 / option 3.
How long is my ticket valid for?
You ticket is valid from the time you arrive until we close..
Can I book my ticket on arrival?
All tickets should be booked in advance online or by telephone on 0345 680 7897/ option 3. We would encourage visitors not to make a journey unless they have bought tickets in advance.
I have booked for the wrong amount of people, is it okay to bring an extra person?
We would ask that all of your party is booked in advance, including adults, children and under 3’s However, please email suffolkowlhome@gmail.com or call us on 0345 680 7879 / option 3 to amend this, though note that we cannot guarantee there will be additional space at this subsequent time.
I have a VIP Ticket or Voucher - how do I book a visit?
If a member of your party holds a VIP ticket, for example as an Adopter or Cobweb Club member, or has won an S.O.S. Gift Voucher in a charity raffle, please follow the procedures described here to book your visit for the other members of your party. Then email us at suffolkowlhome@gmail.com with your booking reference and type of voucher that you hold and we will add the free place to your booking. Please remember to bring the VIP Tickets or Vouchers with you to validate their admission.
What if I or a family member doesn’t have access to the internet
For those who are unable to book online you can call our booking team on 0345 680 7897 / option 3.
What happens if I just turn up on the day?
To avoid disappointment please telephone us first on 0345 680 7879 / option 3 in order check whether we have capacity for you and your party. Booking a ticket beforehand is preferable as we cannot guarantee a space for you, even though you may have earlier phoned us to check whether space may be available.
What happens if I forget to bring my ticket?
It happens :-). We’ll be able to check your booking on our system when you arrive
What happens if I have to cancel my visit?
Please call us on 03456 807 897 / option 3 and our friendly team will either a refund or arrange an alternative date for you
How do I get in touch if I have an urgent query?
Our team is available to assist with enquiries either by email to suffolkowlhome@gmail.com or call us on 0345 680 7897 / option 3. Please note that if you are transferred to leave a voicemail for us, we will endeavour to call you back at the earliest opportunity, but please bear in mind that our small reception team may be engaged at the time of your call.
I’m a season ticket holder - how often can I visit?
We are looking forward to our members and visitors returning, but whilst capacity may be an issue at some times we’re asking everyone to be considerate and only book one visit a week for the time being.
FAQs on FALCONRY COURSES, PHOTO DAYS AND MEERKAT ENCOUNTERS
Are you still holding all of your various falconry courses?
Yes. Please visit the Courses & Activities pages here on our website for the latest information.
• Can I still book a Meerkat Encounter?
Yes, Meerkat Encounters can be booked along with your ticket - you’ll see the option to do so when you reach the “Shopping Basket” screen during the booking process.
• Can I still book a Photo Workshop?
Yes, we have Photo Workshops set up for 2022- visit the Photo Workshops page here on our website for more details. Attendees are kindly asked to observe social distancing in respect to the safety of others on the workshops.
FAQs about CHILDREN’S ACTIVITIES at S.O.S.
• Are you still offering your variety of children’s activities?
Oh, yes! The S.O.S. Safari, inclusive play area which also caters for disabled children, and Sand Pit are all open for the enjoyment of young visitors under parental supervision, as are the fun Selfie Wall, BIzzie Bee indoor play area and Drawing Table over at S.O.S. 2
• Can I bring my own food and drinks for a picnic?
Yes, picnics are welcome and visitors may bring their own food & non-alcoholic beverage to enjoy a picnic.
FAQs about DOGS at S.O.S.
• Can I bring a dog with me to S.O.S?
We very much regret that dogs (including Guide Dogs) are not allowed in the centre for the safety of both our avian and canine friends - sorry.
FAQs about our COVID-19 PRECAUTIONS
Will you be asking visitors to wear face masks or other PPE?
When in the outside areas of S.O.S. visitors may wear face masks should they wish. Our staff will not be required to wear face masks, but they are free to do so.
Visitors over the age of 11 are encouraged to wear a face mask in the S.O.S. reception/shop area and other indoor areas as part of our desire to maintain as safe a covid-secure environment for visitors, staff and volunteers as possible in enclosed spaces.
Are there hand sanitising facilities available?
Hand sanitiser dispensers are placed at key points throughout the Sanctuary which we would encourage all visitors to use.
Will you enforce social distancing?
No, but we respectfully emphasise that it is the responsibility of everyone to act in accordance with current NHS guidance in maintaining a safe distance from other visitors. The safety of our staff and visitors is our main priority.
Do you have toilet facilities on site?
There are no toilet facilities within the Sanctuary, but these are located nearby in the building complex to the right as you exit the Sanctuary. These are regularly cleaned throughout the day.
Download a map of Suffolk Owl Sanctuary
WE WELCOME YOUR FEEDBACK ON ANY ASPECT OF YOUR EXPERIENCE WHILST ARRANGING A VISIT WITH US - please email us here with your comments.